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Which statement about Avaya Tier 2/Business Partners is true?
A. They immediately escalate to Tier 3 as issue is encountered.
B. They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.
C. They isolate issue, resolve issue then escalate to Tier 3 for corrective action.
D. They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.
Answer: D
Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?
A. when the customer issue is not service affecting
B. when the Business Partner/Avaya Tier 2 haveisolated issue and found a resolution
C. when the issue for the customer is intermittent
D. when the issue is a common one resolved through an upgrade
Answer: D
Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base. Which 8D Methodology discipline covers this action?
A. D8
B. D7
C. D6
D. D5
Answer: C
A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past.Which Discipline in 8D Methodology describes the action of the Network Administrator?
A. D4
B. D3
C. D2
D. D1
Answer: A
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